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NetSuite SRP vs. OpenAir

By Sheldon McCarthy

NetSuite SRP and OpenAirWhich NetSuite professional services software is better for my company?

A client recently asked us which NetSuite professional services application was better for them: OpenAir or NetSuite SRP? To help our clients evaluate the two PSA applications, we developed a NetSuite SRP vs. OpenAir Comparison Chart to identify the strengths and limitations of each. In a nutshell, here’s a high-level summary of our findings.

From a Project Accounting perspective both OpenAir and NetSuite SRP provide seamless functionality to invoice customers and record customer payments, whether your project uses billing charge rules, time and materials, or fixed fees. And because OpenAir will even integrate to NetSuite, both solutions can provide an end-to-end (CRM-to-ERP) business process.

OpenAir’s Strengths

OpenAir scores major points with customers for its flexible billing rules and pre-built project management reports. While both applications allow creation of complex billing rules (Charge Based, Time & Materials, and Fixed Fees), OpenAir allows additional flexibility and can meet the needs of the most complex contract billing scenarios.

When it comes to Resource Management, OpenAir is our favorite for user-friendly views into resource allocations and project tasks assignments. Although NetSuite SRP has similar, if not identical resource allocation views, which allow you to search for resources by Job Title, Availability, or Skillsets. OpenAir gets our vote for the better user experience and the ability to assign multiple resources to a project in one step.

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NetSuite SRP’s Strengths

NetSuite SRP’s most notable strengths come from the customization functions of the NetSuite platform. Its global search function, (something you won’t be able to live without once you’ve used it), allows you to easily search projects, invoices or customer records. Plus, with its end-to-end business processes your employees do not have to re-key data or keep separate business applications synced or updated.

While OpenAir does allow you to add custom fields and scripts, it doesn’t compare to the customization capabilities of NetSuite SRP. Because NetSuite SRP is part of the world-class NetSuite Platform, you can leverage Suite Solutions to enhance or automate almost every aspect of your professional services application.

Bringing It All Together

At Bridgepoint, we compared OpenAir and NetSuite SRP function-by-function, including various User Experiences for Project Managers, Project Resources and Accountants. Overall, both applications earn high marks for seamless project accounting and flexibility around resource management views, but NetSuite SRP is the clear winner for its customization and business process automation.

Get to know the strengths and limitations of NetSuite’s professional services applications first-hand from a team that has implemented both applications successfully. If your business is currently running OpenAir or considering a switch to OpenAir from another professional services application, review this NetSuite SRP vs. OpenAir Comparison Chart to help you make the best decision.

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About Sheldon McCarthy

Sheldon McCarthy is an accomplished business and technology consultant with 10+ years of experience implementing enterprise software solutions for medium to large scale organizations. At Bridgepoint, Sheldon has supported clients across many industries with business process consulting, vendor software selections, project management and IT strategy recommendations. Prior to joining Bridgepoint Consulting, he worked at two major financial lending institutions, Farm Credit Bank of Texas and Wells Fargo Bank. Sheldon utilizes his diverse knowledge of business applications and passion for technology to ensure his clients get the most value possible from their project engagement.

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