NetSuite Process Automation Drives Increased Customer Satisfaction for Right Stuf, Inc.
Right Stuf, Inc. is an independent video publisher and distributor that specializes in Asian entertainment, particularly Anime, Manga, Figures and Merchandise. The Right Stuf, Inc. also licenses and distributes titles under its Nozomi Entertainment label. Its website RightStufAnime.com is the largest online anime and manga specialty retailer in North America, offering more than 24,000 unique products from across the anime industry. Founded in 1987, Right Stuf, Inc. is headquartered in Grimes, Iowa.
Business Challenge: Critical Optimizations After Migrating to NetSuite
The majority of Right Stuf’s ecommerce business runs on NetSuite SuiteCommerce Advanced, and the company uses Cybersource as a payment processor. During the migration from Ecometry to NetSuite, it became clear that some optimizations would be needed to integrate ecommerce and payment capabilities in a way that ensured flexible ordering and billing processes in several key areas. For example, the company needed to be able to define a range of credit-card pre-authorization amounts, send partial shipments of multiple items and prioritize processing based on value, age of order and other criteria. After unsuccessfully attempting to have another provider code the optimizations for these and other issues, the company engaged Bridgepoint.
What the Client Says
CHRISTINE MORGAN VICE PRESIDENT OF RIGHT STUF
The Bridgepoint Consulting team did a great job of taking the time to understand our requirements fully. It was clear that they tested the code extremely well, as the changes post go-live were minor. I appreciate that because had this project not been successful, we most likely would have had to roll back to our old system to get through the holidays.
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