Healthcare Client Improves Operational Efficiency, Reduces Errors, & Saves Time via Custom NetSuite Implementation

Before Bridgepoint:

• Reliance on QuickBooks, limiting scalability and operational efficiency
• Manual processes causing delays and potential errors in payroll and AP workflows
• Lack of integration between financial systems and operations
• Inability to effectively support subsidiaries and plan for future expansion

After Bridgepoint:

• Successful NetSuite implementation providing a scalable ERP platform
• Streamlined and automated payroll and AP processes, reducing errors and saving time
• Improved operational efficiency and financial reporting capabilities
• Enhanced infrastructure to support subsidiaries and future clinic expansions

Project Overview

The client, a healthcare affiliate that provides level-funding insurance coverage to small businesses, recently faced operational inefficiencies as its business expanded.

After their reliance on QuickBooks hindered their ability to scale and support subsidiaries effectively, the client engaged Bridgepoint’s team of NetSuite financial experts to implement NetSuite, address inefficiencies in financial processes, integrate critical systems, and create a scalable framework to support the client’s expansion plans.

Business Challenge

Although the client’s team was familiar with NetSuite, they lacked the technical expertise required to implement and configure the system to meet their specific operational needs. The company’s outdated processes hindered efficiency and created challenges in integrating critical systems such as payroll and accounts payable (AP) with NetSuite.

Additionally, the need for a scalable ERP solution was essential to support the client’s rapid growth and future expansion plans, including the addition of new clinics. Despite these challenges, the client’s proactive engagement and collaboration with Bridgepoint Consulting facilitated a smooth implementation process.

Approach

After working closely with the client to align on needs and goals, the Bridgepoint team developed a detailed project plan to guide the implementation:

1. Project Kickoff: In late July, the project began with deployment and discovery calls to outline goals and deadlines.
2. Configuration: System configuration and historical data migration were prioritized, ensuring seamless integration with payroll and AP systems.
3. Collaboration: Weekly meetings with the client’s controller and accounting manager ensured clear communication and addressed any emerging concerns.
4. NSBP Integration: Our team simultaneously implemented NetSuite Budgeting and Planning (NSBP) to enhance forecasting capabilities.
5. Go-Live: The implementation was completed on schedule, with NetSuite going live on November 1, and transactions beginning on November 6.

Results

After engaging Bridgepoint, the client now operates on a modern, scalable ERP system, empowering their team to support ongoing growth while maintaining operational excellence.

The successful implementation of NetSuite also delivered the following quantifiable results:

• Improved Efficiency: The client is gaining efficiencies in financial processes as their team adapts to NetSuite compared to QuickBooks.
• Scalability: The new ERP system provides the infrastructure for the client to add new clinics and subsidiaries seamlessly.
• Streamlined Operations: Integrated payroll and AP systems reduced manual data entry, saving time and reducing errors.
• Enhanced Financial Planning: The NSBP module improved budgeting and forecasting capabilities, positioning the client for sustained growth.

Services Provided