Transform Your Operations with NetSuite Field Service Management
Operationally Focused Field Service Management Solutions
Bridgepoint Consulting has launched their Field Service Management practice designed to assist organizations in adopting Oracle NetSuite’s FSM solution. The goal of this practice to ensure a faster time-to-value and aligning field operations with financial core.
Oracle NetSuite Field Service Management (FSM) is a native cloud module designed to extend core ERP functions with field operations. It is tailored for businesses that dispatch technicians for repairs, maintenance, retrofit, and new installations.
Bridgepoint’s services and solutions are packaged for specific industry needs, ensuring seamless integration between field operations and accounting to maximize ROI through expert configuration. Expertly designed to streamline workflows, reduce manual paperwork, improve technician efficiency, and provide ongoing support. Ultimately, transforming complex service challenges into optimized, productive business processes.
Meet the team
Ray joined Bridgepoint in late 2025 to bring real world customer experience to the firm. He is an experienced Senior VP of Enterprise Applications & Field Operations with a demonstrated history in Nationwide Facilities Services, Mechanical Construction and Service, Industrial Equipment Rentals and Repair. As such, Ray understands first-hand the challenges customers experience with technology adoption & change management.
Michael joined Bridgepoint in September of 2025 and brings his experience of helping over 200 Field Service and Construction customers invest in and acquire technology to help transform their business. Throughout the last 7 years, his sole focus was in helping customers transition their ERP & Operational tech stack.
Bridgepoint’s FSM Accelerators
| Accelerator | Description | Operational Impact |
|---|---|---|
| Job Duration Automation | Automatically set start and stop time for service calls based on any/all of the following: Job Type (Emergency Service), Task Type (HVAC Inspection), Skills (Refrigeration, Electrical, etc.) | Decreases the time it takes to create a job by allowing job requirements to automate this process and maximize technician utilization. |
| Schedule Board Task Slide | Task Auto Slide updates the dispatch board based on real start and end times from the field visit. The result is dispatchers see, in real time, “Available Slots” allowing for new tasks to be assigned or proactive rescheduling when jobs go long. | Improves dispatcher visibility, field tech utilization, and eliminates unnecessary field tech communication. |
| Rentals & Repairs | Provides a solution for rental customers to track and manage cost associated with rental assets. Schedule field techs to repair rented equipment, perform period maintenance, and capture pull through work while at a customer’s site. | Integrating this to Oracle NetSuite FSM gives operations more control and visibility into asset status, cost, and availability to the fleet. |
| Schedule Board Service Status Color | This feature visually represents user defined status buckets of the base service order, not just the task. Customers can add their own service status such as Waiting for Parts, Service Cancelled, Needs a Quote, etc. The system automatically colors these custom states of completion on the dispatch board. | Improved dispatcher follow-up, efficiency & visibility, and customer satisfaction by providing quick visual representation on the dispatch board. |
| Project Task Duration Update | This feature is focused on the light construction project resourcing and planning. Ex. Field personnel show up for a tear-out or rough-in, then return for an install, and finally come back for the trim-out. With this feature, you can schedule a rough-in for customer A in the morning, and install for customer B in the afternoon, and follow-up with 3 different project trim-outs the next day. | Plan and schedule resources on multiple projects and duties in the same day using the schedule board and right sized project tasks. |
| Compliant Time Tracking | The time bill automatically splits into 2 time bills to ensure time is captured and recorded on the correct day. | Provides more accurate and compliant time tracking for Projects/Jobs that go over midnight |
Why the Right Partner Matters
FSM module implementations often require real-time mobile synching, scheduling algorithms, and inventory tracking for off-site technicians. This adds an extra layer of complexity requiring a high level of experience and expertise with ERP, workflows, and field operations. Making finding the right partner critical the success of the project.
Bridgepoint Consulting, an Addison Group Company, is a national leader in business transformation, finance, and technology consulting. As an award-winning NetSuite Alliance Partner, Bridgepoint helps organizations implement, optimize, and scale ERP solutions that drive operational efficiency and strategic growth.
With over 15 years of Oracle NetSuite experience and hundreds of successful deployments, we help companies transform their operations.
Visit https://bridgepointconsulting.com/service/technology/netsuite/ to learn more.
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